Field Service Europe 2015 (past event)
19 - 21 October, 2015
Array
Striving For Proactive Service
08:00 - 08:40 Continental Breakfast & Registration In The Solutions Zone
08:40 - 08:45 Welcome Remarks
08:45 - 09:00 Chairperson’s Opening Address
09:00 - 09:20 Using Remote Service To Drive Revenue
• Eliminating the need for customers to go to third party suppliers
• Offering an end-to-end solution for all of your customers’ needs
• Improving customer efficiency and making your operations more profitable
• Offering an end-to-end solution for all of your customers’ needs
• Improving customer efficiency and making your operations more profitable
09:20 - 09:40 Fleetmatics Presents: GPS & Driving Style Management
09:40 - 10:00 How Do You Define Your Service Culture?
• Eliminating the need for customers to go to third party suppliers
• Offering an end-to-end solution for all of your customers’ needs
• Improving customer efficiency and making your operations more profitable
• Offering an end-to-end solution for all of your customers’ needs
• Improving customer efficiency and making your operations more profitable
10:00 - 11:00 Morning Refreshment & Networking Break In The Solutions Zone
11:00 - 11:20 The Profitability Challenge: Tackling Different Pricing Models Across Europe
As a global manufacturer, you know that customer behavior varies widely across the continent. A one-size-fits-all pricing model won’t work. Stephen Bell, Director of Service Europe for Hach shows in this session how he tackles different pricing models across Europe by:
• Recognizing that the same cost/pricing model won’t work in every European country
• Determining how to adjust pricing within each country to remain as profitable as possible
• Tailoring technician costs and other non-fixed costs to each region
• Recognizing that the same cost/pricing model won’t work in every European country
• Determining how to adjust pricing within each country to remain as profitable as possible
• Tailoring technician costs and other non-fixed costs to each region
11:20 - 11:40 Managing The Revenue Lifecycle: A Practical Framework To Maximise Your Service Revenue
An executive from ServiceSource
11:40 - 12:00 Transforming The Delivery Model To Improve Performance And Efficiency
•Are you prepared for full-scale change, from competency management to organizational structures (and more)?
•Can you deliver a service matching differentiated contractual agreements with your customers?
•Are you satisfied with the efficiency of your field workforce?
•Can you deliver a service matching differentiated contractual agreements with your customers?
•Are you satisfied with the efficiency of your field workforce?
All Attendees
12:00 - 13:00 Lunch In The Solutions ZoneInvite-Only
12:00 - 13:00 VIP Think Tank Hosted by Fleetmatics
Invitation-only executive boardroom discussion.
13:00 - 14:30 Roundtable Discussions
Table 1. Real Time Services – Hosted by Philip Emmernegger, CEO, Coresystems
Table 2. Getting ROI On Field Service Analytics– Hosted by Chris Morrell, Director EMEA Sales, Fleetmatics
Table 3. Maximising Your Service Revenue Potential – Hosted by Mick Lannon, Director Solution Design, EMEA, ServiceSource
Table 4. Interest, Benefits And Traps Of Rolling Out A CRM for Service - Hosted by Jerome Piche, Vice President Service, bioMerieux
Table 5. How to Apply Analytics To Transform Post-Sales Operations - Hosted by Oliver Lemanski, General Manager, OnProcess
ServiceSource
Table 2. Getting ROI On Field Service Analytics– Hosted by Chris Morrell, Director EMEA Sales, Fleetmatics
Table 3. Maximising Your Service Revenue Potential – Hosted by Mick Lannon, Director Solution Design, EMEA, ServiceSource
Table 4. Interest, Benefits And Traps Of Rolling Out A CRM for Service - Hosted by Jerome Piche, Vice President Service, bioMerieux
Table 5. How to Apply Analytics To Transform Post-Sales Operations - Hosted by Oliver Lemanski, General Manager, OnProcess
Mick Lannon
Director Solution Design, EMEAServiceSource
14:30 - 15:10 Afternoon Refreshment & Networking Break In The Solutions Zone
15:10 - 15:40 Using Transformational Technologies To Meet Compliance And Productivity Goals
15:40 - 16:20 Panel Discussion: Improving The Internal Status Of Field Services
Are you using IoT technology to its fullest extent? Join our panel of leading experts as they tackle the benefits to service including:
• Making sure the data gathered through IoT is used to predict behavior and make meaningful changes
• Understanding how M2M technology affects mobility, route optimization and dispatch
• Determining whether you need to downsize technicians because IoT allows for remote repair, lessening the need for an onsite presence
Toyota Motor Europe
• Making sure the data gathered through IoT is used to predict behavior and make meaningful changes
• Understanding how M2M technology affects mobility, route optimization and dispatch
• Determining whether you need to downsize technicians because IoT allows for remote repair, lessening the need for an onsite presence
Jos de Boes
Former General Manager Customer Service Technical OperationsToyota Motor Europe