In his current role, Coen creates customer value by setting expectations without ambiguity and driving sales & service results without compromise. In the client relationship he seeks continuous improvement and services portfolio adaptation.

Hakan works with development of business solutions for sales and after sales which typically involves IT, sensors and financial solutions as business enablers/drivers.

Chris joined Thales in 2001 after a career in the Royal Air Force. He joined Thales to develop their service offer to military customers. Initially, heading the Thales contribution to the Sea King Integrated Operational Support (SKIOS) programme, working closely with the MOD, and industry partners. The success of this pathfinder programme propelled Chris into a business development role for military customer services and then responsibility for developing support strategy for Thales Aerospace’s military customers worldwide.

Sonja is responsible for customer care, technical service and front desk for VDW.

Tomi is an experienced technical sales & support, business development, marketing and sales management professional. He has wide experience working with international customers in various industries (e.g. steel, aluminium, automotive, telecommunications, recycling and energy). Tomi's career highlights include starting a subsidiary for a listed company in India and managing it locally over one year. His key strengths include international sales and marketing, international negotiations, company process and strategy planning and execution, and sales and technical support team management.

In his role, Avinash is responsible for delivery of common IT services, used by all Business areas in Sandvik; service pipeline and catalogue for Sandvik IT, including that they have correct price and charging; and ensuring that all non-standard IT requests within Sandvik, globally, are channeled in to Sandvik IT and fulfilled.

Salim is Service Delivery Director for Emerson Network Power and was formerly employed by DuPont and Xerox.

Dominik's top focuses include development and implementation of the global service strategy through 32 marketing companies; analysis and optimization of service processes through standardisation & automation; strategic enhancement of the service portfolio through piloting with key customers; and development of standard framework agreements together with corporate functions.

As Field Service Director, Pedro is responsible for the functional management of all field service staff in Central Europe. Performance & Development, annual and mid-year interviews, budget control (expenses and travel), training and the organization of Regional Events are the core responsibilties. He is also responsible for KLM Royal Dutch Airlines and keep an Operational responsibility as Senior Field Service Manager.

Marco has been in services roles for the past 15 years and is currently leading service operations for GE Healthcare in Europe. His ambition is to make service a simple process for over 1,400 technicians, so that they can be productive and focus all their energies on the Customer experience. Prior to GE Healthcare, Marco held various roles in the automotive industry where he specialized in improving occupants safety and contributed to large-scale adoption of airbag systems. He holds a Degree in Aeronautical Engineering from Politecnico Di Torino and an MBA from Warwick Business School.

An experienced leader with a proven track record in delivering outstanding results with a strong focus on driving change, team building, creating profitable sustainable growth, operational excellence, productivity, organisational leadership and long term strategic planning. Diverse experience in various roles including business leadership, sales and commercial management, customer care & logistics, service and product management.

Currently, Michael is the General Manager for Quirks Australia, part of Coca Cola Amatil's Food Service division, with 15 years' experience in the Service, Beverage, FMCG, Facilities Management, and the HVAC & R Field Service industries. Previously, he led the Coca Cola Amatil Australian Field Service department. In this role he was focused on strategy, industrial relations, service delivery, mobility, vendor management, change management and meeting customer expectations (both internal and external). Success included creating and delivering business unit strategy, implementation and roll-out of next gen mobility, and meeting (and exceeding) customer service KPI's.

Having joined Swisslog as Head of Customer Service in the UK, Ian was also engaged to set up the Swisslog WDS Global Customer Service Network reporting to the Divisional President. After three years, the two jobs required individual focus so he continued to drive Global CS as part of the WDS restructure. As the business grew ahead of plan, new full time members were included in the Global CS team. As from April 2015, he became Vice President for Global Customer Service. In this role, he carries out special customer service and commercial activities required to deliver Global CS Network targets. As Head of our key System Operation and Field Service business lines, he is also responsible for customer satisfaction, strategic development, best practice sharing, growth and financial targets.

Born in Belgium, Jos De Boes had the opportunity to live in the United States during his youth in the sixties in the sunny state of Georgia. After returning to Belgium, he successfully finished his studies as Industrial Engineer matering in Mechanics at the BMA Hogeschool in Gent. His career started at Volvo Europe Trucks in 1980, where he joined the R&D centre and assisted in the development of the medium size truck .During his 10 year period at Volvo, he specialized in Vehicle Acoustics. In 1990 he decided to take on a new challenge and moved to Toyota Motor Europe, where he was the very first European engineer to join the Toyota Development centre in Brussels. For 14 years ,he could make a wide contribution to the development of European launched models in the areas of vehicle dynamics, noise and ergonomics. In 2004 ,he was requested to take on a position at Toyota Motorsports in Cologne in Germany to reorganize the Sports Conversion Department. During this period ha was also the project leader of the very first Toyota Sports conversion vehicle-the Corolla Compressor , which was built in UK in a limited volume of 650 cars. Moving back to Brussels in 2008, Jos has successfully lead divisions of Accessory development, Customer Service Technical and Customer Service Support and Customer care . With his combination of automotive passion and customer focus, he was very much appreciated by the 30 Toyota European markets . Customer first is very high on his agenda in whichever area he is operating and his most important approach is to the voice of the real customer. Since July 2015 , he has move to an early retirement scheme , no longer working for Toyota.

Results oriented experienced C level Customer Facing Technology Leader with International Vendor expertise. Extensive senior leadership experience in Pre Sales, Professional Services, Post Sales and Support Center operations. Remote leadership of culturally diverse teams across regionally distributed centers and geographically dispersed field teams. Act with the Sales organization to capture and secure recurring revenue business. Ability to quickly and effectively identify, develop and implement corporate vision and strategies converting them to operational tactics that grow and evolve the organization. Develop and implement operating metrics to deliver effective organization wide success. Increase effectiveness through structured change management as the organisation develops. Build Policies, Processes and Procedures to meet Strategic goals using ISO, ITIL and Six Sigma methodologies. Strong International technology business contacts across Europe, Africa and Asia. Training and development of technical staff from diverse cultures and backgrounds across the EMEA and APAC regions. A keen interest in people development to promote teamwork across the organization.

Ananda has 17+ years in industrial, commercial building and IT related industry with consulting background on ICT/IT/Automation field. He has excellent verbal and written communication skills with proven ability to resolve conflicts and deliver results on time under pressure. Ananda has received excellent customer feedback from customers with whomever I have worked for, from bosses and peers His key strength areas are sales management, project management, service management, people management and deploying strategies (from conceptualization to implementation).

Greet leads product division service. She is responsible for service product management, definition of service delivery processes, field service expert support, standardization of supporting business systems, analytics and net contribution margin for after sales maintenance and managed services

In 2009 Uli joined GE Power & Water Renewable Energy to lead the European Business Development in Wind Services, driving growth throughout the European region. Since 2012 Uli has been responsible for the Wind Service market in Central Europe. In his role he is in charge of the commercial strategy and operational execution of GE Wind Service offerings.

Alec is Associate Director of Field Service for QIAGEN and is responsible for Field Service Operations, M&A- Integration, setting up organization structures, Business processes creation and optimization.

Wolfgang is service manager for BD Biosciences and has been involved in service in the medical device industry for almost 30 years.

John is Global Vice President of Business Solutions within Metso's Automation division. He worked for 20 years in the mobile telecommunications industry in business development, sales, system development and strategy roles and has worked internationally with American, Finnish, Spanish and UK companies. Between 2009 and 2012, John ran his own successful business development company with his business partner which help US companies carry out business development and sales in the European market.

Jerome has full responsibility for Subs and Distributors’ support all over the world: Training/Learning, Technical Complaint management, Contribution to product, services and solutions development. Management of a team of 100+ people based in France & US. Corporate & Transversal responsibilities for support and business initiatives.

As Global After Sales Services Director, Frank has P&L responsibility for the After Sales business at Leica Microsystem and is responsible for all service related initiatives and projects regarding quality and growth. Before joining Leica, Frank worked for 12 years in the automotive industry. He has a degree from the University of the Army in Germany.

Graduate of the Faculty of Physics and Nuclear Techniques at AGH University of Science and Technology, Grzegorz has been working for Comarch capital group since 2004. From the beginning of his career, he has focused on research and development of mobile web browser engines, e.g. for Nokia. Moving up the career ladder, in 2014 he became the Vice President  of Comarch Technologies – the technological branch of Comarch group, where he is responsible for the strategy of development of modular IoT (Internet of Things) Platform, including: cloud solutions and electronic device applications. He is interested in developing technologies  enhancing  the mobility of people and things, as well as using these technologies to build systems improving everyday life and work thanks to eliminating mechanical and uncreative activities.

Christian joined Wincor Nixdorf in 2001 and held a number of management positions in the global service business. From his London Base he leads the global network of local field service organizations in over 40 countries with about 3500 Service  Engineers. Continues improvement of profitability, customer satisfaction & employee engagement are his core objectives.
He has a strong track record of transforming businesses and is a passionate promoter of  "Service Excellence”.

Michael Wooden has been leading, growing and building global enterprise and start-up services businesses for more than two decades. Prior to joining OnProcess Technology, he was Convergys Corporation’s Chief Commercial Officer, where he owned the customer interface and had P&L responsibility across divergent sales channels and marketing functions. Earlier at Xerox, Michael was the SVP of Sales and Marketing for the BPS division, where he headed strategy development, alliances and the creation and expansion of new outsourcing services. Earlier in his career, Michael was VP of Corporate Development at APAC. He also worked as an M&A consultant for technology companies around the world. Michael has a Bachelor’s Degree in Comprehensive Sciences from Ashland University and a Master’s Degree in Engineering Management from Old Dominion University.

Oliver has extensive experience building and growing international service supply chain businesses. Prior to OnProcess, he held various executive roles at TNT, including Global Head of Service Logistics, where he ran the commercial side of a €150m+ business focused on technology, medical device and industrial markets; and Industry Marketing Director, where he led commercial salesforce and value proposition transformation efforts. Earlier in his career, Oliver set up MGH Consulting’s APAC practice which provided aftermarket strategy and implementation support to clients in the technology and logistics markets. Oliver holds a Degree and Masters from University of Southampton, UK and is an alumnus of IMD Business School in Switzerland.

Nina is heading the Commercial Service activities in Europe at Hach, a leading manufacturer of analytical instrumentation in the water quality sector. Nina leads the development and rollout of new service offerings, capabilities and expertise across Europe and drives service commercialisation within the regional sales teams.

David Burns is Vice President, Sales and Solution Design EMEA for ServiceSource, where he is responsible for all Sales and Solution Design Activity in EMEA region.  Based in London, David is a software and services industry professional with over 20 years of experience across sales, customer relationship building and hands-on implementation success, working for market-leaders including SAP, JP Morgan and Peoplesoft.

Patrice Eberline is Vice President of Global Customer Transformation at ServiceMax where she uses her years of service delivery experience working with customers to fully leverage the value of ServiceMax to their field service organizations. Focused on delivering high impact and long-term customer success, Patrice has a broad background in all aspects of implementation delivery, from methodology to package content, as well as creating/implementing best practice strategies for deployment, training, and adoption across large and complex organizations.