Dominik Schlicht

Head Of Aftermarket Business service
Voith Turbo Highflex Gmbh & Co. Kg

Dominik's top focuses include development and implementation of the global service strategy through 32 marketing companies; analysis and optimization of service processes through standardisation & automation; strategic enhancement of the service portfolio through piloting with key customers; and development of standard framework agreements together with corporate functions.

Check out the incredible speaker line-up to see who will be joining Dominik.

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Finding Value For Customers

Sunday, July 10th, 2016

15:40 Field Service As An Interaction Manager: How To Capitalize The Untouched Sales Potential

Finding out what customers actually value in order to delight them is vital to keeping customers happy. One study showed that 70% of customers would leave a company after one bad service event. Dominik Schlicht is Head of Aftermarket Business for Voith Turbo Highflex and his top focus is delighting customers. Join him as he highlights:

• What unexpected value can you deliver to delight your customers?
• Where do you competitors’ weaknesses lie?
• How can you deliver on hidden demands to differentiate from your competitors?