Ian Channing

Having joined Swisslog as Head of Customer Service in the UK, Ian was also engaged to set up the Swisslog WDS Global Customer Service Network reporting to the Divisional President. After three years, the two jobs required individual focus so he continued to drive Global CS as part of the WDS restructure. As the business grew ahead of plan, new full time members were included in the Global CS team. As from April 2015, he became Vice President for Global Customer Service. In this role, he carries out special customer service and commercial activities required to deliver Global CS Network targets. As Head of our key System Operation and Field Service business lines, he is also responsible for customer satisfaction, strategic development, best practice sharing, growth and financial targets.