Stefan Hatt

Global Head of Service
ABB Power Systems

Stefan Hatt holds a MSc in Engineering from the Swiss Federal Institute of Technology (ETHZ), Zurich and an MBA from HSG St Gallen/University of Michigan, Ann Arbor. He started his career in 1989 with Mazda Motor Corporation, Sulzer and ABB, where he was in various operational and functional roles. After moving to Alstom in 2000, he held positions in sales and tendering, his last one with global responsibility for CCPP and GT power plants. Starting 2004, Stefan Hatt led the 1.5 BUSD 3000 employees service unit of Atel-Alpiq, an European utility with focus on utilities and industries in generation, transmission and distribution (P&L). From 2006 to 2009, he was heading global sales & marketing of ABB’s 2 BUSD 3500 employees power & water business with focus on electrical, instrumentation and controls (top line). Presently, he has the global responsibility for ABB’s 1.8 BUSD 4600 employees service business of ABB Power Systems with focus on generation, transmission and grid systems (P&L).

Check out the incredible speaker line-up to see who will be joining Stefan.

Download The Latest Agenda

Finding Value For Customers

Sunday, July 10th, 2016

13:20 Helping Employees Through A Cultural Transformation

ABB Power Systems is proud of its service culture. Can you say the same? Stefan Hatt, Global Head of Service, has worked diligently to create a culture of engagement and customer service at ABB. Like any period of change, this cultural transformation came with headaches and issues. In this workshop, Stefan first describes the successful employee transformation at ABB. He’ll then invite you to work in small groups to picture how a similar transformation would occur in your own organizations. You’ll leave with a better understanding of company culture and how best to prepare employees for change.